📦 About Shipping

Q. The tracking number is not showing, has my item been shipped?

Tracking numbers are reflected after passing through Japanese customs. This usually takes about 2 to 5 days, so please wait a while.

If your tracking information has not been updated for more than a week, please contact us via the inquiry page.

→ To the inquiry page

Q. How long after ordering will my item be shipped?

Estimated shipping time:

• Usually 5 to 10 days for shipping (average 7 days)
• Some items may take up to 35 days.

Please note that shipping times may vary depending on the product and order status.

Q. What should I do if I don't receive an email?

If you don't receive an email, please check your spam folder and adjust your reception settings.

* Carrier emails (docomo/au/Softbank) may be restricted, so we recommend using a PC email address.

⛔ Cancellation & Return Policy

Q. Can I cancel or change my order after it has been placed?

Cancellations or changes cannot be made after an order has been confirmed.

We source each item specifically for our customers after an order is placed. As soon as an order is placed, the procurement process begins. Therefore, we cannot accept cancellations or order changes due to customer convenience. We appreciate your understanding.

Q. Can I return/exchange an item?

Returns or exchanges due to customer convenience are not accepted.

In case of initial defects or incorrect delivery, we will exchange the item if you contact us within 3 days.
Please see our Refund Policy for details.

💬 Inquiries

Inquiries are accepted only through the dedicated page.
If you have any questions, please contact us using the link below.

→ To the inquiry page