Refund policy

📌 Order cancellations

We do not accept any cancellations after an order has been placed.

As soon as you place an order, we immediately place an order with the overseas manufacturer, and at that point purchasing costs, payment processing fees, currency exchange fees and other costs are incurred. For this reason, orders cannot be cancelled even before the item ships.

For the same reason, orders cannot be changed either.
Please check your order carefully before purchasing.

* If we agree, at our discretion, to make an exception and cancel an order before it ships (before the shipping confirmation email is sent), a fee of 30–50% of the purchase amount (varying with how far the order has been processed; it covers supplier purchase costs, payment processing fees, currency exchange fees, platform fees, our staff costs, etc.) will be deducted from the refund.

📌 Refused or uncollected packages

If a package is returned because of refusal of delivery for the customer's own reasons, an extended absence, an incorrect or incomplete address or the like, we are unable to issue a refund. If you would like the package re-sent, a re-shipping fee will apply.

Because we source the items for each order individually, product and shipping costs have already been incurred even if the package is not received.

📌 Returns

We do not accept any returns for reasons of customer preference.

Every item is inspected individually and shipped in perfect condition. In the unlikely event that you receive the wrong item or an item that is defective on arrival, please report it within 3 days using the method below, and we will handle it sincerely.

• Return conditions follow this Refund Policy.
• Mail-order sales are not subject to a cooling-off period.

📌 When exchanges are possible

We accept exchanges only in the following case.

• Initial defects or incorrect items caused by us → exchange (refund only if the item is out of stock)

Returning defective items

Please send the item back to us. If you return it by the shipping method we specify, we will pay the shipping cost.

* Refunds are issued to the payment method used at purchase.

📌 How to contact us

Please report it within 3 days of the delivery date (the date the carrier marks the package as delivered), including the delivery date, using our defect and problem report form.

Information to enter and upload in the form

• Name and email address
• Order number (the number starting with #)
• Product name and details of its condition
• Photos
  • The whole item
  • A close-up of the affected area
  • Tags and quality labels (optional)

⚠️ We cannot respond without uploaded photos.
⚠️ We cannot accept reports made on or after the 4th day (counting the delivery date as day 1).

Whether an item is defective is determined from the photos recorded during our inspection, and we will reply by email.

📌 Return address

We will provide the return address after you submit a return request.

⚠️ Returns cannot be accepted at the address shown in our Legal Notice under the Specified Commercial Transactions Act.
⚠️ We cannot handle returns sent without prior contact or reported only after sending. We are not responsible for packages sent to any address other than the return address we provide, and no refund will be issued.

📌 Quality of overseas products

Because we sell products made overseas, our inspections follow overseas standards.
Please note in advance that the following are not considered defects.

Common characteristics from manufacturing and shipping

• Loosely sewn buttons
• Folding creases from shipping
• Colors that differ from your impression (due to the photography environment or monitor settings)
• Buttonholes that have not been cut open
• Slight embroidery misalignment, fraying, small stains or scratches
• Slight color fading or blurred prints
• Excess glue
• Strong dye or material-specific odors (these lessen with washing)
• Slight differences in fabric, color or design due to re-production
• Stiff zippers at fabric joins or pocket seams

About sizes

Overseas products are measured by hand, so differences of about 1–3 cm may occur. Measurement differences are not considered defects, except in cases such as receiving size L after ordering size S.

About packaging

Because items are shipped from overseas, boxes may be crushed or items may lose their shape during transit. This is not a defect in the item itself.

If an item is defective, we will exchange it.

📌 Cases not eligible for exchange or return

We cannot accept returns or exchanges in the following cases.

• Customer reasons (looks different than expected, does not fit, ordered by mistake)
• Lucky bags, sets and sale items
• Items returned without contacting us (including reports after the fact)
• Items that have been worn, altered or washed
• Items damaged or soiled during return shipping
• Items with odors such as perfume, tobacco, wardrobe or food
• Items missing tags, labels or accessories
• Reasons such as shipping delays or not arriving in time for a planned occasion
• Requests made after the return deadline (within 3 days of delivery)

📌 Returns for large mistaken orders