Shipping policy

🚛 Shipping fees

Shipping within Japan

• Flat rate of ¥800 nationwide (no extra charge for Hokkaido, Okinawa or remote islands)
• Free shipping on orders of ¥18,000 or more

Carriers: Yamato Transport / Sagawa Express

Shipping outside Japan

• Taiwan and South Korea: ¥800 shipping fee, free shipping on orders of ¥18,000 or more
• Hong Kong and Singapore: ¥1,200 shipping fee, free shipping on orders of ¥20,000 or more

* Amounts are based on Japanese yen and are shown in your local currency at checkout.
* We currently ship to the countries and regions listed above.

📌 Important shipping information

• All items are shipped with a tracking number.
• To protect the environment, items are shipped in simple packaging. Shoes and accessories may be delivered without a box.
• No packing slip is included. Please check your order details in the order confirmation email.
• Your personal information is never used for anything other than shipping.

As a rule, we do not accept cancellations or changes after an order has been placed.
Please make sure your order is correct before purchasing.

📌 If you are not home at delivery

• If you are not home at the time of delivery, the carrier will leave a delivery notice.
• When you receive a delivery notice, please arrange redelivery with the carrier yourself.

Extended absence or uncollected packages

Packages not collected within the storage period will be disposed of at the delivery center for a fee.
We cannot reship or refund them in any case.

The package can be reshipped only if you contact us before it is disposed of and pay the following costs.

• Return shipping + reshipping + handling fee (varies by weight and distance)

Please note that we are not responsible for packages that are disposed of because they were left uncollected.

📌 From order to delivery

Items are usually shipped within 5–10 days after payment is confirmed (7 days on average).
* Depending on the item, it may take up to about 35 days. Thank you for your understanding.

Order → Payment confirmed → We place the order (purchasing) → International shipping → Customs clearance → Local delivery → Arrival at your door

📌 Business days and customer support

• Business hours: weekdays 11:00–18:00 (Japan time)
• Closed: Saturdays, Sundays, Japanese public holidays and the New Year holidays

* We do not respond to inquiries or ship orders while we are closed.

📌 Shipping delays

Deliveries may be delayed due to weather, disasters, pandemics, customs congestion, traffic conditions and other factors. We may not be able to notify you individually in such cases. Thank you for your understanding.