Legal notice
Sales price
The sales price is the amount displayed (displayed price/consumption tax included).
Payment methods and timing for the price (consideration)
For shipping fees, please see our Shipping Policy page.
Payment methods
- Credit cards (VISA / Mastercard / American Express / JCB)
- PayPay / Google Pay / Shop Pay / Apple Pay
- au Easy Payment / Merpay / Rakuten Pay
- Paidy (pay later)
About Paidy
No matter how many times you shop in a month, you can pay for everything together the following month. The amount you used over 1 month is finalized on the 1st of the following month, and you will be notified by email and SMS (text message) by the 3rd. You can also use 3-installment pay later with no installment fees.
Depending on when you place your order, you may be billed before your items arrive, so if you use Paidy, please do so with this understanding. In cases such as an item being out of stock, the refund will be made to your Paidy account. You can also check your payment method on MyPaidy.
Fees vary depending on how you pay your Paidy bill (direct debit, bank transfer or convenience store payment). Please check the latest fees on the official Paidy website.
Paidy Customer Support
Phone: 0120-971-918 (weekdays 10:00–18:00)
Inquiry form: https://cs-support.paidy.com/support/tickets/new
Timing of delivery of services or products
Regular items
Shipped internationally in about 5–10 days (7 days on average)
Depending on the item, it may take up to 35 days.
In-stock items shipped from overseas
Shipped internationally within 1–3 days
Can be shipped promptly from our stock in our overseas warehouse
* If you order only in-stock items in 1 checkout, they will be shipped right away.
If you order them together with regular items, everything will be shipped once all items are ready.
In-stock items shipped within Japan
Shipped domestically in Japan within 1–5 days
Can be shipped promptly from our stock in our warehouse in Japan
* If you order only in-stock items in 1 checkout, they will be shipped right away.
If you order them together with regular items, everything will be shipped once all items are ready.
All of the above are estimates. Please note in advance that it may take longer due to unforeseen circumstances such as production schedules, the manufacturer's work status, local holiday seasons, weather or disasters, and customs procedures.
Notes on receiving your package
If you are not home, the carrier will contact you with a delivery notice. Please use the delivery notice to arrange redelivery yourself.
Items not collected within the storage period are disposed of by the carrier, so we cannot accept any requests, such as reshipment or refunds, under any circumstances.
If you contact us before the item is disposed of, it can be reshipped once you pay the return shipping + reshipping + handling fee (varies by weight and distance) by bank transfer. We accept no responsibility whatsoever for items disposed of because they were left uncollected.
How we handle prank orders and impersonation orders
Impersonation and pranks constitute fraud and obstruction of business. If a shipped item is refused for reasons such as "I didn't order it," impersonation by a third party is possible, so we will file a report with the police, identify the person who placed the order from the host address, and claim damages.
Likewise, if a person actually places an order themselves and then claims at delivery that "I didn't order it," "someone impersonated me," or "I no longer need it, so I won't accept it," we will consider this an intentional, malicious act, and will likewise file a report with the police and claim damages. In the event of a chargeback, we will also file a report with the police to prevent recurrence. Even an attempt constitutes fraud. In serious cases, we will disclose the relevant information.
Special terms regarding returns
Due to our system, we cannot accept cancellations or changes to order details after an order is placed. Please check carefully before payment. Except when the wrong item is delivered or the product is defective, we do not accept returns or refunds for customer reasons under any circumstances. For details, please see our Refund Policy.
Please refrain from acts that go beyond what is socially acceptable (including but not limited to the examples below). If we judge that such customer harassment has occurred, we may refuse any further use and all further handling. Furthermore, if we judge the conduct to be serious, we will contact the police, lawyers or others and take appropriate action.
- Intimidation, threats or menacing behavior
- Insults or remarks that deny a person's dignity
- Invasion of privacy
- Demands for services beyond the Terms of Use
- Demands for apologies from our company, or for punishment of people involved with our company, without reasonable grounds
- Excessive repetition of the same requests or complaints, etc.
- Defamation on social media or elsewhere on the internet
Business name and contact information
Beauty Mark.inc
Inquiries: We accept inquiries via the official chat on our website. To report initial defects, damage or wrong items, please use the dedicated form (https://helrous.com/en/pages/defect-report). We usually reply within 1 business day (weekdays).
We currently do not accept inquiries by phone. Please contact us via the official chat or the form above.
Our emails are sent from support@helrous.com and noreply@beautymark-inc.com. For any questions, please contact us via the official chat rather than replying to our emails (noreply@beautymark-inc.com is a send-only address).
Business address
7F, 2-2-12 Tenjin, Chuo-ku
Fukuoka-shi, Fukuoka 810-0001, Japan
* Returned items cannot be accepted at this address.
For returns of defective items, please check our Refund Policy and then contact us through our inquiry channels. Any package sent to the address above will be automatically disposed of, and no returns or refunds will be possible. We also accept no responsibility whatsoever for items that have been disposed of.
- For sales solicitations and other business contacts, please use the official chat.
- We do not respond to Instagram DMs or comments.
Any omitted information will be disclosed without delay upon request through the inquiry channels above.
Business hours: weekdays 11:00–18:00 (Japan time)
Closed: Saturdays, Sundays, Japanese public holidays and the New Year holidays