Thank you for always using HELROUS .
We send automatic emails after you place an order and when your order is shipped , but we have received the following messages from customers saying that they did not receive the emails.
📌Cases where emails may not be delivered✅ ① Customers using mobile email addresses (docomo / au / SoftBank) ✅ ② Customers using free email services such as hotmail / YahooMail / Gmail
In particular , since emails cannot be received from mobile email addresses (①), we recommend using a PC email address when placing your order .
📌 Things to check if you don't receive an email
◆ Customers using mobile email addresses (docomo / au / SoftBank)
The email may have been automatically blocked by a spam filter.
Please add the following two addresses to your allowed recipients list .
📩Address to add to your allow list✅ helrous.customer.sup@gmail.com
✅ noreply.bmk@gmail.com (for sending only)
◆ Customers using free email addresses (Gmail / YahooMail / Hotmail, etc.)
🚨It may have been automatically sorted into your spam or trash folder.
Please check the following folder.
✅ Spam folder ✅ Trash ✅ Promotions folder (Gmail)
You can also set up an email filter to prevent emails from ending up in your spam folder.
◆ Please check that you have entered your email address correctly.
✅Please check that the email address you entered when ordering is correct.
If you made a mistake, please contact us at the email address below.
📩 Contact us via our online chat or the email address below
hellous.customer.sup@gmail.com
◆ Please check the capacity of the mailbox on the server .
If your mailbox is full, you will not be able to receive new emails.
Please delete old emails or clean up your inbox.
📌 About inquiries
We will normally respond to your inquiries within 2 business days.
If you have any questions, please feel free to contact us.
📩 Contact us via our online chat or the email address below
hellous.customer.sup@gmail.com