Thank you for always choosing HELROUS.
While we automatically send confirmation emails after orders and shipping notifications, we sometimes receive reports of customers not receiving these emails.
๐ Possible reasons for not receiving emails
- Customers using mobile email addresses (docomo / au / SoftBank)
- Customers using free email services such as Hotmail / Yahoo! Mail / Gmail
Mobile email addresses, in particular, often have issues receiving emails, so we recommend using a PC email address when placing an order.
๐ Things to check if you're not receiving emails
For customers using mobile email addresses (docomo / au / SoftBank)
Spam filters may be automatically blocking our emails.
Please add the following domain to your allowed sender list:
- shopifyemail.com
Order confirmation emails and shipping notification emails are automatically sent from this domain.
For customers using free email addresses (Gmail / Yahoo! Mail / Hotmail, etc.)
Emails may be automatically sorted into your spam or trash folder.
Please check the following folders:
- Spam folder
- Trash folder
- Promotions folder (for Gmail)
You can prevent emails from being sorted into the spam folder by setting up email filters.
Please check for any typos in your email address
Please verify that the email address you entered when placing your order is correct.
If there was a mistake, please contact us via the official chat on the website.
Please check your mailbox capacity
If your mailbox has reached its capacity limit, you will not be able to receive new emails.
Please delete old emails or organize your inbox.