Thank you for using HELROUS . We apologize for the inconvenience, but we will be closed during the New Year holidays during the following period.
■Closed period
Saturday, December 30, 2023 - Wednesday, January 3, 2024
Orders will be accepted 24 hours a day, even during the year-end and New Year holidays. Regarding customer service, we will respond sequentially from January 4, 2024 (Thursday) onwards. We apologize for any inconvenience this may cause and appreciate your understanding.
Also, since we post on Instagram by appointment, there will be posts during the year-end and New Year holidays, but please note that we will not be able to respond to inquiries.
■About delivery
During the year-end and New Year holidays, deliveries are expected to be busy due to shipping operations being closed and traffic congestion. It will take longer than usual to clear customs. After passing through customs, the Sagawa Express tracking number will be reflected. Usually it takes about 3 to 5 days, but it may take more than double the time.
For information on delivery status after reflection, please use the "Sagawa Express Package Inquiry System" Please check further. For any other inquiries, please contact the nearest Sagawa Express office directly.