Thank you for always choosing HELROUS.

Due to the current logistics situation, there is a delay in shipments. Therefore, it may take longer than usual for your order to be delivered. Currently, shipments are being made within 1-3 weeks (approximately 4-14 days in practice), but in rare cases, it may take more than 4 weeks.

We sincerely apologize for the inconvenience, but please consider the above before making a purchase. We do not recommend our service for those who need their items urgently.

Furthermore, due to factory closures or shutdowns, we may contact you regarding the cancellation of items that cannot be produced. In such cases, we will notify you by email.

We apologize for any inconvenience and trouble this may cause our customers, but we will continue to do our utmost to ensure your satisfaction.
Thank you for your understanding.

◆Inquiries
Please contact us via the official chat on our website.

Business hours: Weekdays 11:00 AM - 6:00 PM
We will respond within 3 business days (excluding weekends and public holidays).
If you do not receive a reply within 3 business days, please check your spam folder, adjust your email settings, and contact us again.