Notice of year-end and New Year holidays
Thank you for using HELROUS . We are sorry for the inconvenience, but we will be closed during the following period for the year-end and New Year holidays.
■ Holiday period
December 28, 2022 (Wednesday) - January 3, 2023 (Tuesday)
Orders received during this period will be processed at any time. Regarding shipping and customer service, we will respond sequentially after January 4, 2023 (Wednesday). We apologize for any inconvenience this may cause and appreciate your understanding.
■ About delivery
During the year-end and New Year holidays, it is expected that delivery will be crowded due to the suspension of shipping operations and traffic congestion. Customs clearance takes longer than usual. The Sagawa Express tracking number will be reflected after customs clearance. Usually it takes about 3-5 days, but it may take more than twice as long.
Please check the delivery status after it has been reflected using the "Sagawa Express Package Inquiry System". For other inquiries, please contact the nearest Sagawa Express sales office directly.
■ Inquiries during the year-end and New Year holidays
Inquiries will be handled in order after January 4, 2023 (Wednesday), so we will need a date to reply from here. Thank you as you acknowledge it beforehand.
In addition, we are posting on Instagram by reservation, so there will be posts during the year-end and New Year holidays, but please understand that we cannot respond to inquiries by DM.