Thank you for visiting HELLOUS
Since our shop deals with imported products (selected products from outside Japan), there are points that differ from Japanese standards. Please be sure to read it so that you can shop with confidence. When purchasing, you agree to the content.
▼Overseas imported products
"Our company is a Japanese enterprise headquartered in Japan. We meticulously select Chinese-made products and deliver them directly to our customers from our partners in China. A significant number of apparel items sold in Japan are produced in Chinese factories. At our company, before delivering any product to our customers, we thoroughly select and perform quality checks on each item. Please be aware when making a purchase that our products are manufactured and shipped from China. If you are unsure, we advise against purchasing. Please understand that we cannot accept returns due to personal reasons. However, in the rare case of receiving a defective product, we will arrange for an exchange. For such exchanges, the product must be returned to our partners in either Japan or China. By checking the checkbox on the cart screen at checkout, you are acknowledging and agreeing to these terms. This action signifies your understanding and acceptance of our policies. Thank you for your understanding."
There may be cases where an item is out of stock or has been discontinued when an order is placed. In that case, please understand that only the corresponding product will be canceled.
The standards for products in countries other than Japan are lax, and even products that are considered defective in Japan may be treated as non-defective overseas. Since our shop handles overseas products, inspections are based on overseas standards. Please note that the items listed below are not considered defective unless they interfere with wearing.
◇Sweetness of attaching buttons
◇Folding creases during transportation Extrusion of agent / paint
◇ Due to the characteristics of the product, there is a strong smell
◇ Slight changes in fabric, color, and design due to reproduction
◇ Color unevenness of decorations such as resin and bead products (accessories, goods, etc.)
◇ Slight inclination of the stud earring axis (accessory)
Due to the stitching, there may be a difference of around a few centimeters. If the order size is different (e.g. L arrives when ordering S), a slight dimensional error will not be treated as an initial defective product.
Colors may look different depending on the shooting environment and your monitor settings. At our store, we will sell the colors and sizes presented by the overseas manufacturer.
※I sell it after carrying out inspection one by one.
*If there is an obvious defect or misdelivery other than the above, please contact us within 3 days of arrival. We will serve you wholeheartedly.
[About washing]
Please handle it gently by hand washing etc. at your discretion. We recommend that you avoid washing with other clothes to prevent color transfer. Please be careful of color transfer due to physical contact, etc., other than washing.
[About accessory products]
・ When storing, avoid places exposed to direct sunlight or high temperatures.
・If sweat, water or sebum adheres, wipe carefully with a soft, dry cloth. Sweat and sebum may cause damage to accessories depending on the ingredients contained.
・Be careful not to damage the product due to dropping or impact.
・Entering a bath, hot spring, or pool while wearing accessories may damage the product. (Excluding stainless steel products)
・ If you do not use it for a long time, we recommend storing it in an airtight bag. Dullness due to oxidation is less likely to progress, and scratches caused by dust and accessories colliding with each other are prevented, making it last longer.
・Gold-coated products are coated with a thin film over brass or silver. As time passes and wear is repeated, the coating will peel off and the base material will become visible. When moisture, sebum, or sweat adheres, the coating will last longer by gently cleaning it with a dry, soft cloth and avoiding friction. Be careful not to use abrasive polishes, as the coating will come off. You can restore the luster by re-plating. We do not accept it at our store.
[About metal allergies]
For products that use metal, please be careful of metal allergies due to the characteristics of the material. We do not guarantee that allergy-free products will not cause allergies to everyone, as the causes of allergic reactions differ from person to person, even if the products are made of materials that do not cause allergies or are plated.
Please note that we cannot answer your question, as it depends on the physical constitution of the individual, the contact with the skin, the adhesion of sweat and moisture, and the way the product is worn. Please check the material information and make your own judgment as to whether or not you can wear it. Also, if you have any skin abnormalities, stop using it immediately and consult a specialist. We do not accept returns for allergies.
▼About the product delivery period
・Normal product
International shipping in 1-4 weeks (average 1-2 weeks)
After ordering and ordering from the manufacturer, we inspect and ship
・Overseas shipping and immediate delivery
Ships from overseas within 1-3 days
Prompt shipment from our overseas warehouse
・Domestic shipping and immediate delivery
Ships from Japan within 1-5 days
Prompt shipping from our domestic warehouse
*If you order only for immediate delivery with one payment, we will ship immediately. If you place an order with a regular product, we will ship it after all items are ready. *The above schedule is only a guideline. It may take longer due to unforeseen circumstances such as holidays, customs stops, etc.
▼Email after completing an order
Carrier mail (au/docomo/softbank) cannot be used because most of them are rejected by spam prevention filters. We will not be held responsible for any failure to receive or confirm emails due to the customer's settings/environment. Other inquiry methods: Please proceed from the icon at the bottom right of the official LINE.
▼ About delivery
・All items will be shipped with a tracking number.
・In order to provide the product as cheaply as possible, it will be shipped in simple packaging in consideration of environmental issues.
・In order to protect personal information, we do not enclose a statement of delivery because we are working to be paperless. Please check it by yourself from the order confirmation.
・In rare cases, there is a check of the contents at the customs. There may be holes in the bag or evidence that it has been opened, but this is a phenomenon that can occur with all imported products. Please rest assured that if the product itself is damaged, we will exchange it.
・Due to the nature of long-distance air transportation, the packaging may collapse or the product may lose its shape during transportation. Please understand that it may be damaged.
・If the customer is absent, the delivery company will contact you with an absence notice. Please request redelivery by yourself from the absence notice. Products that have passed the storage period will be discarded at the distribution center, and we will not be able to accept any response such as re-shipment or refund under any circumstances. We are not responsible for any products that are discarded.
・Please be assured that your personal information will not be used for anything other than shipping work.
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[Flow from order to delivery]
Order
↓
Confirmation of payment
↓
Our order (procurement and acceptance inspection)
↓
International delivery (direct delivery from China to customer)
↓
Customs clearance
↓
Arrival
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▼ About shipping
Shipping fee nationwide uniform 700 yen
No additional charges will be charged for Hokkaido, Okinawa, and remote islands!
Free shipping on orders over 12,000 yen
Yamato Transport, Sagawa Express Convenience
▼Payment method
・Credit card (VISA/MASTER/American Express/JCB)
・Google Pay
・Shop Pay
・Apple Pay
▼Cancellations, exchanges, and returns of products
・We do not accept any cancellation after ordering. We cannot accept any cancellations even before the product has been shipped, as the purchase fee is charged at the time of purchase. Due to the above reasons, we cannot exchange colors, sizes, or products after placing an order.
・We do not accept returns due to customer reasons.
If it is due to our company's cause such as initial failure or misdelivery, we will
exchange it within 3 days of arrival. In any case, we will not be able to respond to the declaration after the 4th day, so please check the product condition as soon as possible after the product arrives. Please see
our refund and return policy for details.
▼Inquiries
▼Frequently Asked Questions
Please continue to enjoy shopping at HELROUS!
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