Terms of service

These terms of use (hereinafter referred to as "this agreement") apply to all matters between customers who use "HELROUS" (hereinafter referred to as "our shop") operated by BeautyMark Co., Ltd. Please note that customers are deemed to have agreed to these Terms.

Article 1 Scope of application and changes to these Terms
1. This agreement applies to the use of the product sales service and information provision service provided by our shop.
2. Our shop can add, delete and change the contents of this agreement without prior notice to the user.

Article 2 Services Provided
1. The services provided by the Company shall be the services listed in the following items (hereinafter referred to as the "Services").
(1) Merchandise sales services;
(2) Various services proposed by the Company in the future.
2. Our shop shall be able to add, delete and change the contents of the services specified in each item of the preceding paragraph.

Article 3 User Definition
1. "User" means a person who uses this service. In addition, when using this service, it is considered that the user has agreed to this agreement.


Article 4 Member Registration
1. A member is a person who agrees to this agreement, applies for membership from our website, and is approved by our store.
2. Members shall not register any false information, third party information, non-existent information, etc. at the time of joining.
3. If there is any change in the information reported to the shop, the member shall promptly notify the shop.

Article 5 Management of member registration information
1. Members shall manage their IDs and passwords at their own risk, and regardless of whether there is any negligence on the part of the member, the Company shall not be held responsible for damages suffered by the member due to the use of their IDs and passwords by others in accordance with laws and regulations. We will not be held responsible unless it is not approved.
2. If a member discovers that his or her member ID and password have been used illegally by a third party, the member shall immediately contact the shop and follow any instructions from the shop.
3. A member who wishes to change his or her member ID shall notify the shop to that effect and the change shall be made according to the procedure of the shop.
4. A member who wishes to delete his or her membership registration shall contact the Company to that effect and the deletion shall be carried out according to the procedures of the Company. After deletion, the services previously offered will cease to exist. The Company shall handle the personal information of members based on the separately defined "Privacy Policy".

Article 6 Suspension of provision of this service, deletion of membership shall be able to
1. When there is a delay in payment of the price for this service or other default
2. If there is an act of repeatedly returning or canceling
3. In case of committing an act that falls under Article 15 (Prohibited Matters)
4. If it is recognized that it belongs to or is related to anti-social forces, or if it is recognized that it has transactions with anti-social forces
5. In addition, when the Company determines that it is appropriate to cancel the registration.

Article 7 Establishment of sales contract 1. The sales contract between the user and our shop shall be concluded at the time specified in each of the following items.
(1) When our shop receives the order information from the user. However, even if our shop receives the above order information, the user's data may be lost or illegible due to failure or trouble of our computer equipment, communication equipment, etc. for providing this service, communication line failure, etc. If so, the contract shall be deemed not to have been concluded.
2. Minor users must obtain the consent of their parents or guardians before ordering products.
3. After the sales contract is concluded, our shop will pay the price based on the sales contract established between the user and our shop by the payment method specified in Article 10, Paragraph 1 specified by the user at the time of ordering (hereinafter referred to as "price". ) can be claimed from the user.

Article 8 Cancellation of contract 1. Even after the sales contract is concluded, the shop may cancel the contract in the following cases.
(1) If the product cannot be delivered due to an unknown delivery address or long-term absence (2) If the user does not complete payment in full within the specified period (3) If the credit card company specified by the user fails to fulfill the credit (4) If it is impossible to deliver the product due to other circumstances. is undecided (6) When the product becomes unsuppliable due to discontinuation of manufacture (7) When it is recognized that the user belongs to or is related to anti-social forces, or that there is a transaction with anti-social forces if accepted
2. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate act regarding the use of this service, our shop shall be able to cancel or terminate the sales contract and take other appropriate measures.
3. If the contract is canceled in accordance with the provisions of the preceding paragraph, the user may be billed for the actual expenses incurred up to the point of cancellation of the contract.

Article 9 Sales price, etc.
1. You can check the sales price of each product on each product page.
2. The sales price of the products displayed in the preceding paragraph includes consumption tax.
3. The Company reserves the right to change the selling price of the product and the shipping cost of the product without prior notice to the user. Even if either or both of the sales price of the product and the shipping fee of the product are changed after the sales contract is concluded, the user shall pay the price at the time of the sales contract establishment. No refund of the difference will be made.

Article 10 Payment Timing and Payment Method
1. When purchasing a product, the user shall be able to select the payment method specified in each of the following items.
credit card
Amazon Pay
Apple Pay
Google Pay
Shop Pay
Postpaid payment (Paidy)
Other payment methods that our store will newly provide in the future
2. Our shop shall be able to add or delete the payment methods specified in each item of the preceding paragraph.
3. If the credit card company designated by the user informs us that the credit card has defaulted, the shop may request payment from the user using another payment method.

Article 11 Product delivery
1. For all orders, products will be delivered within 7 to 45 days for normal products and 1 to 5 days for immediate delivery products, depending on the delivery company designated by our store. The delivery company shall be selected at our discretion, taking into consideration the size, weight, nature, etc. of the product.
2. If delivery costs are higher than the delivery charges at the time of conclusion of the sales contract due to delivery route problems, etc., our shop may claim the difference in delivery charges from the user.
3. If our shop receives a notification from the user to change the product delivery address after the product delivery arrangement has started, the user is not obligated to comply with the user's request, and the user changes the product delivery address at his/her own responsibility and expense. shall be
4. The user shall be able to specify delivery of the product to a place other than the user's own residence. If the user does not receive the product himself/herself, he or she must notify the delivery destination or the recipient in advance that the product will be delivered from our shop, and we will not allow the product to be returned to our shop due to reasons such as refusal to receive it. We shall make sure that there is no If the product is returned to our shop due to the user's carelessness, such as refusal to receive it, long-term absence, etc., and the product is delivered again at a later date, the user will be charged 500 for the shipping fee when returning to our shop and the shipping fee for re-delivery. I will pay in Yen. The transfer fee at that time shall be borne by the user.
5. Our shop will not be held responsible for any products that are returned to the sender due to user's carelessness, such as refusal to receive, long-term absence, etc. shall not be held liable. In addition, the product price at that time shall not be refunded.
6. If the delivery company takes the product home without delivering the product due to the absence of the user on the delivery date and a "non-delivery notice" is left, the user will contact the delivery company and redelivery. shall make arrangements for
7. Our store shall not be held responsible for any direct or indirect damages caused to users due to delays in product delivery.
8. Products will only be shipped within Japan. (There are areas where delivery is not possible even within Japan.)


Article 12 Returns/Exchanges
1. The user shall not be able to change to another product, change the specifications, cancel, return or exchange the product due to the convenience of the user after the sales contract is concluded for all orders.
2. In the unlikely event that the product arrives at the user and is damaged or incorrect, the details shall be reported to our shop within 3 days after the product arrives. If you contact us within the period, and if it is recognized that the damage to the product, the wrong product, etc. is the responsibility of our shop, the expenses for exchanging it with a new product will be returned by the delivery company designated by our shop. We will do so at our expense. However, the following items shall not be subject to return or exchange.
(1) Products that have been contaminated, smelly, washed, or damaged by the user (2) Products that are missing accessories, tags, etc. at the time of shipment (3) Sale products
3. If the replacement product cannot be returned to the user due to reasons such as discontinuation of production or out of stock, the product price shall be refunded to the user. The refund method will be refunded to the payment method that the user settled at the time of ordering. If it is difficult, we will refund the money to your account.
4. Our liability for damages in the event of damage to the user due to our negligence shall be within the scope of the amount of actual damage that should normally arise from the negligence, and in any case The upper limit is the amount (including consumption tax).

Article 13 Handling of Personal Information
1. The Company shall handle the personal information of users based on the separately defined "Privacy Policy".

Article 14 Copyright, etc.
1. Users may not use or publish any information, such as written materials, provided through our shop, beyond the scope of personal use of individual users as stipulated by the Copyright Act, without the consent of the right holder. I assume you can't.
2. In the event that a problem related to intellectual property rights such as copyright arises in violation of the provisions of this article, the user shall solve the problem at his/her own expense and responsibility, and shall not cause any trouble or damage to our shop. shall not be given.

Article 15 Prohibited Matters Users shall not perform any of the acts specified in the following items.
1. Acts that violate this Agreement, or acts that are likely to do so.
2. Acts that cause inconvenience, disadvantage or damage to other users, third parties or our shop, or acts that may cause them.
3. Criminal acts, acts contrary to public order and morals, acts that violate other laws and regulations, or acts that are likely to do so.
4. Acts that interfere with the operation and business of our shop, or acts that are likely to do so.
5. The act of using this service by illegally using personal information or false information of a third party.
6. Unauthorized use of e-mail addresses and passwords.
7. Other acts that the Company deems inappropriate.

Article 16 Other disclaimers The user shall not perform any of the acts specified in the following items.
1. The Company shall be able to freely change, delete, or add the structure, contents, web pages, etc. of the website, and shall not be obliged to return to the state before the change, deletion, or addition at the request of the user. will do.
2. The user shall bear the expenses related to the preparation and installation of computer equipment and communication equipment, etc. necessary to use this service, telephone and fax charges, Internet connection charges, line usage charges, etc. required to use this service. communication charges, personnel expenses, and all other expenses.
3. If the user's data is lost or becomes illegible due to failure or trouble of our computer equipment, communication equipment, etc. for providing this service, or communication line failure, etc., our company will notify you. We shall be able to immediately cancel or cancel the sales contract without any conditions.
4. In the event that the Company is obliged to notify the User, the Company shall notify the User to the e-mail address registered in advance. By delivering the product to the destination specified by the person, it is assumed that the obligation has been fulfilled.
5. Necessary contact from our shop to the user shall be sent to the e-mail address registered by the user, and the user agrees to receive necessary contact from our shop to the e-mail address. When contacting an e-mail address, we will not be able to respond to undelivered e-mails for any reason, such as incorrect e-mail address input, e-mail software and security software e-mail reception environment settings, provider's spam countermeasures, use of free e-mail addresses, etc. We do not take any responsibility.
5. In the event that a user causes damage to a third party through the use of this service, the user shall resolve the matter at his or her own responsibility and expense, and shall not cause any inconvenience or damage to the Company. shall not be given.
6. Our shop shall not be held responsible for any damages caused by the user not being able to use this service.
7. The Company shall not be liable for any damages, losses, or disadvantages arising from the use of the Service under any circumstances, regardless of the cause of the legal claim.
8. Our shop shall be exempted from responsibility by processing the affairs according to the registered contents of the user.
9. When changing a member's password, etc., the Company shall be exempted from liability by verifying the identity of the member in accordance with the method specified by the Company.

Article 17 Miscellaneous
1. The establishment, effectiveness, performance and interpretation of this Agreement shall be governed by the laws of Japan.
2. If a problem that cannot be solved by this agreement arises regarding the use of this service, the user and our shop shall discuss in good faith and solve it.