inquiry
Regarding the following frequently asked questions
Your reply will be the same as below. Please check in advance.
◆When will it arrive?
It will be shipped from overseas in about 7 to 45 days (average 4 to 14 days). I will email you when it ships. Please see here for details . For inquiries about orders that have been in place for more than 3 weeks, we will check the status and reply.
◆Can I cancel or change my reservation?
Since orders are placed immediately after placing an order, it cannot be canceled or changed even before it has been shipped.
We do not issue receipts. Please use your credit card statement or bank transfer statement.
Click here for other frequently asked questions
FAQ～Frequently Asked Questions～
◆ Contact e-mail address
hellous.customer.sup@gmail.com
We will reply within 2 business days (weekdays). If you do not receive a reply, please check your junk mail, allow reception, and contact us again.
◆Other inquiry methods
Official LINE 
◆Items to be described (you can copy and use)
・Your name ・Details of your inquiry (order number and product number starting with #)
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Carrier mail (docomo/au/softbank) will be rejected by the automatic spam filter. Please use the PC address.
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