About delivery delays
Thank you for using HELROUS.
Currently, due to the spread of the coronavirus, delays in logistics and shipments are occurring. Therefore, it may take longer than usual to deliver the product. Currently , we can ship within 1 to 3 weeks (results of 4 to 14 days), but there are rare cases where it takes more than 4 weeks.
We apologize for the inconvenience, but please consider the above when making a purchase. We do not recommend it to those who are in a hurry.
In addition, due to factory closures or suspensions, we may contact you to cancel products that are found to be unmanufacturable. In that case, we will contact you by email.
We apologize for the inconvenience and inconvenience for our customers, but we will continue to do our best to please our customers.
Thank you for your understanding.
◆ Inquiry e-mail address
Please contact us here.
Business hours: Weekdays 11:00~18:00
We will reply within 3 business days (excluding weekends and holidays).
If you do not receive a reply within 3 business days, please check your spam folder and contact us again.