Legal notice

Legal notice
Regarding the selling price The selling price will be the amount displayed (displayed price / including consumption tax).
Payment methods and timing for consideration (price) Please check the shipping policy page for shipping fees.


[Payment methods]

  • Credit card (VISA/MASTER/American Express/JCB)
  • Amazon Pay
  • PayPay
  • GooglePay
  • ShopPay
  • ApplePay
  • au easy payment
  • Merpay
  • Rakuten Pay
  • Later payment Paidy


Regardless of how many times you shop per month, payment is made the following month. * The monthly usage fee will be finalized on the first day of the following month, and payment will be notified by email and SMS (short message) by the 3rd of the month. In addition, you can also use 3 installments with zero installment fees.
Depending on the timing of your order, you may be charged in advance, so if you are using Paidy, please use it after understanding this. If the item is out of stock, a refund will be made to your Paidy account. You can check your payment method on MyPaidy.
Account transfer Free
Bank transfer The transfer fee varies depending on the financial institution.
Convenience store payment [In case of lump sum payment only]

356 yen (tax included)

[In case of including the Paydee post-payment plan Apple exclusive] The convenience store payment fee varies depending on the total amount of the Paydee post-payment plan Apple exclusive included in the monthly billing amount.

Less than 24,999 yen: 109 yen (tax included)
25,000 yen or more: 356 yen (tax included)

[In case of including the three installments, or three installments and Paydee post-payment plan Apple exclusive] The convenience store payment fee varies depending on the total amount of the three installments included in the monthly billing amount.

More than 1 yen and less than 999 yen: 109 yen (tax included)
1,000 yen or more and less than 3,999 yen: 145 yen (tax included)
4,000 yen or more and less than 6,999 yen: 254 yen (tax included)
7,000 yen or more: 356 yen (tax included)


The fee will be charged for each payment of the billing.
No fee will be charged if the monthly billing includes installment payments or super post-payments.

[Paidy customer support] Phone number: 0120-971-918 Available hours for inquiry response: Weekdays from 10:00 a.m. to 6:00 p.m. Inquiry form: https://support.paidy.com/hc/ja/requests/new
Delivery time of goods or services Delivery period of the product

Normal product International shipping within 1-4 weeks (average record of 1-2 weeks) After ordering from the manufacturer, the item will be inspected and shipped.

Overseas immediate delivery Shipped from overseas within 1-3 days Immediately available for shipping from our overseas warehouse stock.


In the case of ordering only for immediate delivery with a single payment, we will ship it immediately. If ordered with normal products, we will ship them all together.

Domestic immediate delivery Shipped from domestic within 1-5 days Immediately available for shipping from our domestic warehouse stock.

In the case of ordering only for immediate delivery with a single payment, we will ship it immediately. If ordered with normal products, we will ship them all together.


Please note that unforeseen circumstances such as production constraints, manufacturer's work status, local holiday seasons, weather or disasters, customs procedures, etc., may cause further delays, so please understand in advance.

As our shop offers international shipping, we cannot guarantee any specific delivery date, even if you request it by a certain date

 

[Notes on receiving your package]
If you are not available at the time of delivery, the delivery company will contact you with a notice of absence. From the notice of absence, please arrange for redelivery yourself. Please note that products that have passed the storage period will be discarded by the delivery company, and we cannot handle any re-delivery, refunds, or other actions in any case. If you contact us before the disposal, you can pay for the return shipping + re-shipping + handling fees (which may vary depending on the weight and distance) by bank transfer and proceed with the re-shipping. We cannot be held responsible for products that are left and disposed of.

[Response to prank orders and impersonation orders]
Impersonation and pranks are considered fraud and obstruction of business. If you refuse to accept the delivered product for reasons such as "I didn't order it," a third-party impersonation may be suspected. In this case, we will submit a report to the police, identify the orderer based on the host address, and request compensation for damages. If the actual orderer claims "I didn't order it," "I was impersonated," or "I don't need it, so I won't accept it" when receiving the product, we will also consider it an intentional malicious act, submit a report to the police, and request compensation for damages. The same applies in the case of a chargeback. Attempted fraud is also included in fraud. We will disclose information in cases of malicious behavior.



[Matters related to special agreements regarding returns]
Cancellation or changes to orders after placing them cannot be accepted through the system. Please check carefully before payment. We do not accept returns or refunds for customer convenience, except in cases of misdelivery or defective products. For details, please see our return policy.Please refrain from engaging in acts that exceed the socially acceptable norm (not limited to the following). If we determine that there has been customer harassment, we may refuse future use of our services.Furthermore, if we determine that there has been malicious behavior, we will contact the police, lawyers, and others to take appropriate action.

  • Threats or intimidationInsulting
  • derogatory remarks towards an individual's characterInvasion of privacyDemands for services
  • beyond what is stated in our terms of useUnreasonable demands for apologies or punishment towards our company
  • Excessive repetition of the same request
  • complaintDefamation on social media or the internet

 

 

Business name and contact information:
BeautyMark

Corporation Representative Director:
Akari kakura

Email: helrous.customer.sup@gmail.com
We will respond within two business days (excluding weekends and holidays).

Address:
719, 2-3-10 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001, Japan.
Please note that you cannot send return items to this address. Please contact us if you need to return a defective item after reviewing our refund policy.
We are not responsible for any products that are automatically disposed of if sent to the above address.

Please contact us via email for any business inquiries. We do not respond to direct messages or comments on Instagram.

Business hours:
Monday to Friday, 11:00 AM to 6:00 PM Closed on Saturdays, Sundays, national holidays, and year-end and New Year holidays.
We will disclose any omitted information promptly upon request through the above contact information.